If you select home/office delivery and input an address outside Hong Kong, your application will not be delivered and returned after 15 days to the US Consulate General, leading to important delays.Įffective April 17, 2023, Hong Kong applicants who have selected Shau Kei Wan pick up location can pick up their passports and submit their 221(g) documents for free at S.F. Furthermore, home/office delivery is not available to Macau or mainland China. Your passport packet cannot be delivered Overseas nor in Mainland China. Please note that if you do not pick up your passport packet within 15 days, your passport packet will be returned to the Consulate by S.F. Note: Macau applicants will have the option of picking up their documents in Hong Kong or Macau. Military or Justice department locations.We offer home/office delivery in Hong Kong except for: Your documents will be delivered to the address or document pickup location you provided when you registered. Our act of checking aims to protect customers' interest from avoidable troubles or lost.If your visa application is approved, your passport and visa will be returned to you by the S.F. If restricted or prohibited items are found, customs authorities will detain or even destroy the shipments. Under air transport regulations, customs authorities and airport security force will check on all air shipments. As some commodities might do harm to other shipments during transportation, or transportation of some commodities is restricted by the government (e.g. SF Express unpacks in order to check the content and quantity of the shipments, which is a responsible act not only to the customers, but also to ensure the safety and timely arrival of the shipments. Why does the courier unpack the shipments to check every time? We will try our best to meet your need.Ĩ. If there are special circumstances under which you need us to make appointment with the consignee before delivery, please contact us at our hotline 1 8 to make the request. Normally we will arrange delivery directly to the delivery address. Can you call and make an appointment with the consignee before delivery? If delivery attempt fails again or the consignee cannot be contacted, we will notify and seek advice from the shipper.ħ. We will make re-delivery attempt or the consignee can follow the instruction of 'Delivery Absence Notice' to arrange free re-delivery. How will you deal with the shipment if it fails to be delivered because the consignee is out-of-reach? SF Express helps customers save more by applying the volumetric weight factor of 6,000 (cm³ /kg).Ħ. According to the International Air Transport Association (IATA), for shipments delivered by air, the volumetric weight is calculated by the formula: length× width× height (cm) ÷ 5,000 (cm³ /kg). If the volumetric weight is higher than the actual weight, the freight charge will be calculated based on the volumetric weight. There is an actual weight and a volumetric weight for each shipment. Besides, you can contact us at our hotline 1 8 for inquiry as well.ĥ. Please visit our website, go to "Service Coverage" to check. How can I know whether my consignee's address is within SF's service coverage? Besides, you can contact us at our hotline 1 8 for inquiry as well.Ĥ. On our website under "Shipping", there is a "Get Transit Time" and "Get Rate", you can check the transit time and freight charge there. How can I check the transit time and freight charge of the shipments? Besides, you can contact us at our hotline 1 8 for inquiry as well.ģ. Type in the tracking number under "Track and Trace", click "Search", and you will have the information of your shipment. How can I check the status/location of my shipment? Please contact us at 1 8 for arranging a pickup.Ģ. You may find the answers to the frequently asked questions as listed below.
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